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Privacy Policy

Privacy Policy


At Spetchley Park Gardens we are committed to protecting the privacy of all personal information obtained from you during your visit to our Online Ticket Website. This Privacy Policy alongside our Terms and Conditions, informs you how any data collected from you or provided by you is used and for what purposes it will be used for. The General Data Protection Regulation is stringently followed (GDPR). By using our website you are agreeing to the terms of this policy. From time to time these terms will be updated so please review regularly.


This Privacy Policy last updated 29/5/2020.


Personal Data refers to any information such as, names, email address, mailing address, telephone number or any data that can be used to identify you or any other person you are purchasing an Ticket for.


Who is the data controller for this website?

The data Controller for this website www.spetchleygardens.co.uk is Spetchley Park Gardens, Spetchley, Worcestershire, WR5 1RS


What Personal Data do we collect and how do we use it?

We collect information from you when you visit our site or interact with us. The types of information and uses are explained below.


The type of Data Spetchley Park Gardens may hold include:

Personal Details provided by you :

•       names

•       email address

•       telephone number

•       gender

•       postal address

•       provide customer feedback such as requests and complaints

•       any other details we receive if we communicate with you via email, online, or via social media. For example, when you register with us for our newsletter, purchase our products or services, participate in our offers and promotions or reply to our surveys.


Payment Information: - Data you provide to make your purchases

•       credit card and debit card numbers

•       expiration dates

•       payment account details

•       shipping and billing address


Account Login Information: - Data you provide to set up your user account.

•       Name

•       password

•       security question and answer



Information collected Automatically: - Data that is collected automatically.

•       I.P. Addresses

•       information collected from your browser by our own cookies

•       information from cookies owned by 3rd parties

•       web beacon and similar technologies that collect information about the use of our site and your interaction with us by emails.


Spetchley Park Gardens may collect and use your information on a lawful basis to:

•       personal identification

•       to process the purchase our products and confirm booking/reservation

•       to deliver your tickets by email or post

•       to be able to contact you by our Customer Services (if necessary)

•       to respond to any enquiry made through our enquiries@spetchleygardens.co.uk

•       for competition entries and to contact you if you become a winner

•       develop promotions

•       conduct surveys

•       comply with our legal obligations


Spetchley Park Gardens may share your information to:

Provide information to providers and processors:- by providing their services they may access, receive or maintain or otherwise process personal data on our behalf. Our contracts with these service providers do not permit use of your information for their own purposes.

•       payment processors

•       support for the internal operations of our website, mobile apps and online store

•       social media service providers

•       Digi-Tickets to fulfil your ticket purchases

•       Mail Chimp to send out marketing communications (if you have opted in)


Provide information as a legal requirement:- we may disclose your personal details if we believe the law requires us to do so

•       violations of law

•       investigation of fraud

•       breaches of security or our Privacy Policy

•       respond to claims against us

•       protect the rights of our customers and employees


How long do we keep your information?:

Your Information that Spetchley Park Gardens holds will be securely stored for no longer than is necessary having regard to the reasons it was first collected.


Security of your information:

We use a variety of technical, administrative and physical security measures to help protect your personal data and limit access to our data to those service providers and processors who need to have it for one of the purposes listed in this Privacy Policy.


Children's Personal Data:

•       our site is not generally intended for use by children under 12 years of age.

•       any child of 16 years or under should have parent/guardian consent before providing any personal data to us to the website.

•       if we believe upon collection of data the user is 16 or under and has not provided parent/guardian consent we will not use or maintain the information.

•       Parent/Guardian's can review, change or refuse collection of their child's Personal Data by contacting us by contacting our data Protection Officer (see details earlier of Data Controller) by email.


Links to other Websites:

The Spetchley Park Gardens website may occasionally contain links to and from other websites. Be aware that these websites will have their own security policies which we take no responsibility or liability for. It is advisable to always review these policies before sharing any personal information.


Access to your information:

You have the right to check the personal information that we hold about you. The most efficient way is to contacting our data Protection Officer (see details earlier of Data Controller) by email.

Your right of access may be requested in accordance with the act though may incur a £10 charge to cover our costs. Spetchley Park Gardens will adhere to the GDPR forty day response time when dealing with any request.


Proof of identity requests:

In order to keep our customers personal details safe we do have security procedures in place whereby we will ask you for proof of identity. The proof required is in the form of your logon plus password. Please be aware that it is your responsibility to keep these safe and be accountable for any actions we take in response to a request from anyone using your email and password.


Computer viruses and defects:

Spetchley Park Gardens does not represent or warrant that any files obtained from or through this or a linked website are free from computer viruses or defects. Spetchley Park Gardens does not accept any liability for the presence of computer viruses or other defects.