Spetchley Park Gardens Privacy Policy

Privacy Policy

 

At Spetchley Park Gardens we are committed to protecting the privacy of all personal information obtained from you during your visit to our Online Ticket Website. This Privacy Policy alongside our Terms and Conditions, informs you how any data collected from you or provided by you is used and for what purposes it will be used for. The General Data Protection Regulation is stringently followed (GDPR). By using our website you are agreeing to the terms of this policy. From time to time these terms will be updated so please review regularly.

 

This Privacy Policy last updated 29/5/2020.

 

Personal Data refers to any information such as, names, email address, mailing address, telephone number or any data that can be used to identify you or any other person you are purchasing an Ticket for.

 

Who is the data controller for this website?

The data Controller for this website www.spetchleygardens.co.uk is Spetchley Park Gardens, Spetchley, Worcestershire, WR5 1RS

 

What Personal Data do we collect and how do we use it?

We collect information from you when you visit our site or interact with us. The types of information and uses are explained below.

 

The type of Data Spetchley Park Gardens may hold include:

Personal Details provided by you :

•       names

•       email address

•       telephone number

•       gender

•       postal address

•       provide customer feedback such as requests and complaints

•       any other details we receive if we communicate with you via email, online, or via social media. For example, when you register with us for our newsletter, purchase our products or services, participate in our offers and promotions or reply to our surveys.

 

Payment Information: - Data you provide to make your purchases

•       credit card and debit card numbers

•       expiration dates

•       payment account details

•       shipping and billing address

 

Account Login Information: - Data you provide to set up your user account.

•       Name

•       password

•       security question and answer

 

 

Information collected Automatically: - Data that is collected automatically.

•       I.P. Addresses

•       information collected from your browser by our own cookies

•       information from cookies owned by 3rd parties

•       web beacon and similar technologies that collect information about the use of our site and your interaction with us by emails.

 

Spetchley Park Gardens may collect and use your information on a lawful basis to:

•       personal identification

•       to process the purchase our products and confirm booking/reservation

•       to deliver your tickets by email or post

•       to be able to contact you by our Customer Services (if necessary)

•       to respond to any enquiry made through our enquiries@spetchleygardens.co.uk

•       for competition entries and to contact you if you become a winner

•       develop promotions

•       conduct surveys

•       comply with our legal obligations

 

Spetchley Park Gardens may share your information to:

Provide information to providers and processors:- by providing their services they may access, receive or maintain or otherwise process personal data on our behalf. Our contracts with these service providers do not permit use of your information for their own purposes.

•       payment processors

•       support for the internal operations of our website, mobile apps and online store

•       social media service providers

•       Digi-Tickets to fulfil your ticket purchases

•       Mail Chimp to send out marketing communications (if you have opted in)

 

Provide information as a legal requirement:- we may disclose your personal details if we believe the law requires us to do so

•       violations of law

•       investigation of fraud

•       breaches of security or our Privacy Policy

•       respond to claims against us

•       protect the rights of our customers and employees

 

How long do we keep your information?:

Your Information that Spetchley Park Gardens holds will be securely stored for no longer than is necessary having regard to the reasons it was first collected.

 

Security of your information:

We use a variety of technical, administrative and physical security measures to help protect your personal data and limit access to our data to those service providers and processors who need to have it for one of the purposes listed in this Privacy Policy.

 

Children's Personal Data:

•       our site is not generally intended for use by children under 12 years of age.

•       any child of 16 years or under should have parent/guardian consent before providing any personal data to us to the website.

•       if we believe upon collection of data the user is 16 or under and has not provided parent/guardian consent we will not use or maintain the information.

•       Parent/Guardian's can review, change or refuse collection of their child's Personal Data by contacting us by contacting our data Protection Officer (see details earlier of Data Controller) by email.

 

Links to other Websites:

The Spetchley Park Gardens website may occasionally contain links to and from other websites. Be aware that these websites will have their own security policies which we take no responsibility or liability for. It is advisable to always review these policies before sharing any personal information.

 

Access to your information:

You have the right to check the personal information that we hold about you. The most efficient way is to contacting our data Protection Officer (see details earlier of Data Controller) by email.

Your right of access may be requested in accordance with the act though may incur a £10 charge to cover our costs. Spetchley Park Gardens will adhere to the GDPR forty day response time when dealing with any request.

 

Proof of identity requests:

In order to keep our customers personal details safe we do have security procedures in place whereby we will ask you for proof of identity. The proof required is in the form of your logon plus password. Please be aware that it is your responsibility to keep these safe and be accountable for any actions we take in response to a request from anyone using your email and password.

 

Computer viruses and defects:

Spetchley Park Gardens does not represent or warrant that any files obtained from or through this or a linked website are free from computer viruses or defects. Spetchley Park Gardens does not accept any liability for the presence of computer viruses or other defects.

 

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026